Education cohort for Glific— sprint 2

Brief intro

On Friday 16th September, Glific concluded the second of the four education cohort sprints of the year. Glific’s Education cohort is a year long engagement with NGO partners who work towards improving learning outcomes for students. The program is structured as four1-week long offsite — one each quarter, where the Glific team and selected NGO partners work together to identify and solve the problems for tech-enabled education programs that use Glific. The program is supported by our funding partners — The Agency Fund and Cisco.

The empty chairs waiting to be filled with eager, passionate folks. A conversation happening at the back- listen in or start your own. A movement is waiting to happen. Have a seat and join in to make some impact.

Exciting highlights at a glance:

  1. We were joined by 5 more amazing NGO partners — Quest Alliance, Bhumi, SNEHA, Suno Sunao and STiR Education apart from our Education cohort NGOs.
  2. The presence of our ecosystem partners such as GramVaani, Aam Digital, IDInsight, Omidyar Network India, Avni, Tech4Dev group, Dhwani and ColoredCow further enriched the group with their perspectives and tech products.
  3. We’re seeing the power of cross-shared learnings across NGOs which was one of our primary goals of the cohort. For example, this time Rishi’s(Quest Alliance) idea of Conversational pedagogy, Gautam’s(Reap Benefit) idea of using storing long term data for a user, Aparna’s(STiR Education) findings from their chatbot gave everyone immense food for thought. And there was a lot more to go around the cohort.
  4. We discovered some more common areas to be automated in Glific so that NGOs don’t have to reach out to us. NGOs discovered further possibilities with Glific such as using IVR and audio based interactions facilitated on WhatsApp.
  5. We have made good progress on the features we had planned for the cohort such as Multiple profiles, User tracker, Natural Language Processing and Visualisations via maps.
  6. This sprint also brought focus on data and analytics led by the Data Development Platform group.
  7. Based on our past learnings we recorded all the sessions and happenings at the sprint (videos coming soon!) so that we can share our stories in a better manner.

Happenings at the sprint

It’s always bustling with conversations. It’s high on energy. Passionate people who care about the society and how they solve problems on the ground get together with a mindset to learn and share.

  • Automate creation of segments of users after onboarding onto the platform
  • Need for a mobile app to enable swift manual responses
  • Interest in the IVR system and the calling functionality we’ve built by integrating Exotel
  • There were some specific operational issues which the Glific team worked individually with the NGOs and helped resolve at the sprint
  • Need for analytical dashboards
Round table support group discussions
Not Mussoorie excursion

Report on the cohort — NGO stories

Some of the progress our NGO partners have been making are as as follows:

  1. VOPA(Vowels of People Association) has onboarded 10K beneficiaries on Glific and are segmenting them based on their specific needs and information collected from them. This segmentation will enable them to send highly personalised messages and nudges such as sending weekly learning report, sending prizes and building a dashboard. They will follow it up by analysis how the interaction and behaviours changes as a result of this channel and their personalised messages.
  2. The Apprentice Project had deployed the NLP feature with about 4K students after the first sprint and they are evaluating how it has impacted students’ interaction with the bot. They will further be exploring user tracker system to create personalised learning streams for each student.
  3. Reap Benefit has deployed the user tracker system. They have been pooling all of their structured/unstructured data into this one tracker and all of the information collected on WhatsApp will also be added to the tracker. They have also launched their Mapping report which acts as a great visualisation tool when presenting their finding to stakeholders.
  4. Key Education Foundation is going strong on the use of Google sheets integration we built for them. They continue to manage and build further content on the sheet. As they plan to scale their program to a lot more schools and parents, they’re working towards some behavioural challenges to make the WhatsApp channel a lot more effective at scale.
  5. Quest Alliance has been designing their computational learning program for students in Odisha. It was really fascinating to see how they have localized the content without compromising on the quality of visuals and messaging. We’ll be working with them in the coming months to launch this program and I can’t wait to see how it is received on the ground and the learning outcomes they achieve.



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Head full of design | Heart for putting it in the world. Currently heading design at a software development company, ColoredCow.